SERVPRO Named Team Phillips/Smith Franchise of the Year
The multi-market operators were recognized for 2025 service and performance across Kentucky and Ohio.
Updated on Sept. 22, 2026 in Home Cleaning
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In 2025, SERVPRO honored Team Phillips/Smith as its Franchise of the Year during the companys 57th annual convention. The award distinguishes the team among more than 2,400 independently owned franchises for their operational performance and community involvement.
Why it matters
This recognition highlights the importance of consistent service standards in residential restoration, particularly when managing large-scale emergency response across multiple regional markets. The team was specifically noted for its quality leadership and handling of major incidents like the 2025 flooding at Buffalo Trace Distillery.
Team Phillips/Smith operates 13 franchises across Kentucky and Ohio with a workforce of more than 200 employees. The team ranked 4th in total 2025 revenue within the entire SERVPRO network.
The players
Team Phillips/Smith
An organization of 13 SERVPRO franchises operating in Kentucky and Ohio that employs more than 200 people.
SERVPRO
A national restoration company with over 2,400 independently owned franchises that specializes in fire, water, and mold damage.
Jason Phillips
A co-founder of the award-winning franchise team who opened his first location in 2000.
Jeff Smith
A co-founder of the award-winning franchise team who entered into a partnership with Jason Phillips in 2014.
The details
The partnership between Jason Phillips and Jeff Smith, which began in 2014, relies on leveraging individual strengths to maintain company-wide Mission, Vision, and Purpose ideals. The team manages large-scale operations across its 13 locations, requiring extensive coordination to provide consistent restoration services. They utilize these established systems to respond to significant regional emergencies, such as the 2025 flood event at the Buffalo Trace Distillery.
Timeline
2000: Jason Phillips opened his first franchise.
2014: Jason Phillips and Jeff Smith formed their partnership.
2025: Team Phillips/Smith earned the Franchise of the Year award.
September 2026: The award was presented at the 57th annual convention.
The Home Front
The restoration industry increasingly relies on large, multi-market franchise groups to manage complex property damage events. This trend reflects a broader shift toward centralized, high-volume service providers capable of scaling resources for regional emergencies.
When researching restoration providers after a home emergency, verify the specific local branchs certifications and tenure. You can look for franchisees with long-standing regional presence, such as those that have operated in your area for multiple years.
The takeaway
Operational scale and leadership experience are key markers of a reliable restoration service provider. Homeowners should prioritize working with teams that have demonstrated successful handling of significant regional incidents in their specific market.
Further reading
To learn more about professional standards in property restoration, visit Home Cleaning.
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