Fetch Pet Insurance Launched Virtual Vet Service
Fetch policyholders can now access on-demand veterinary care through their pet insurance mobile app.
Updated on Sept. 29, 2026 in Pet Health
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Fetch Pet Insurance has introduced Fetch Online Vet, a new virtual care feature that provides members with unlimited veterinary chat access and four annual video consultations. This digital benefit is available to current members through the company's mobile application.
Why it matters
The service aims to make professional veterinary guidance more accessible for families managing routine pet health needs. By integrating digital care directly into existing insurance memberships, pet parents can seek expert advice without an immediate clinic visit.
Members receive four annual video vet appointments and unlimited chat access, subject to a $1,000 yearly benefit cap. The program is available at no extra cost to all current Fetch Pet Insurance policyholders.
The players
Fetch Pet Insurance
An insurance provider offering coverage for pet veterinary expenses and health services.
Vetster
A digital platform that connects pet owners with licensed veterinary professionals for remote consultations.
The details
Policyholders access these services through the Fetch Pet app, which routes requests to veterinary professionals powered by Vetster. Fetch Pet and Vetster coordinate the administrative tracking required to manage the annual usage limits and benefit caps associated with the televet offering.
Timeline
September 29, 2026: Fetch Pet Insurance announced the launch of the service.
The Home Front
This development follows an industry-wide trend of incorporating digital care platforms into traditional pet insurance policies to streamline family pet health logistics. It reflects a growing shift toward expanding membership benefits beyond simple reimbursement toward active, daily pet care support.
If you are a policyholder, ensure your Fetch Pet app is updated to access the new virtual care dashboard and review your policy documents for the annual $1,000 benefit cap. Keep a record of any guidance received during virtual chats or video calls to provide to your primary veterinarian during in-person visits.
The takeaway
Virtual vet services offer a convenient way to triage minor concerns and determine if a physical clinic visit is necessary for your pet. Before an emergency arises, familiarize yourself with the app interface and verify your remaining available video appointments.
Further reading
For more on managing veterinary costs and digital care options, browse our Pet Health section.
Live Poll
Do you believe virtual veterinary services make pet care more accessible for your household?
